Returns & Exchanges
At Free Samples, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return window for all eligible retail items. If your selection isn't quite right, our streamlined process ensures a quick exchange or full refund to your original payment method.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Shipping Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked and secure transit.
Pack and Ship
Place the items in their original packaging, attach the return label to the outside of the box, and drop it off at any authorized carrier location.
Receive Refund
After our warehouse team inspects the returned goods, we will process your refund or ship out your exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing